Making Telephone Calls

1. A telephone is an electronic device used to communicate with someone far away.

2. Two main types of telephone technologies:

   • Landline

     • Uses wires and cables (analog technology)
     • Cannot save numbers or receive text messages
     • Used only for calling

   • Mobile

     • Uses digital technology
     • Can save contacts, send texts, access the internet, and more

FRANK: My name is Frank, I am calling from Moshi and I need to speak with Mr. Juma Rajabu from your company.
RESPONSE: Okay Mr. Frank, Mr. Juma is in a meeting. I am his secretary—can you leave a message?
FRANK: Just tell him Mr. Frank called.

1. Have the correct number to call
2. Know the name of the person you wish to speak to
3. Be ready with your personal details, especially if it's a new contact
4. Use your surname or common name when introducing yourself
5. Be precise – get straight to the point
6. Use simple words and phrases
7. Check if your line has network signal
8. Consider the relationship between you and the person you're calling
9. Allow for two-way communication (avoid monologue)
10. Hang up after the conversation to save money and prevent confusion

1. Emergency Purposes

   • Enables people to call for help quickly
   • Connects you to emergency services without physical travel

2. Business Purposes

   • Essential for business communication and coordination
   • Increases productivity and efficiency
   • Used to schedule meetings, make orders, or follow up on deals

3. Home Purposes

   • Used to keep in touch with family and friends
   • Saves time and money (no need for travel to communicate)
   • Common in many Tanzanian homes